Digital & customised
A trailblazer in the digital transformation of the real estate industry, Capital Bay has set its sights on digitising the entire value chain. The focus of our management services is on lean, digital processes with innovative technology and systems (DR, workflows, archive systems, tablets, tickets, KIWI, Doozer). Client-specific reporting and controlling provide an accurate insight into every property at any given moment.
Holistic & client-specific
Our organisational structure offers clients an interdisciplinary collaboration between all service companies and guarantees a holistic approach to client support. Our client-specific and high quality services allow us to implement a support concept that is highly bespoke.
Personal & local
Strong client focus: high quality and personalised service are at the heart of what Capital Bay does: named points of contact and a local presence. In practice, this means up to 70% contact solution rate and >90% telephone availability within 20 seconds. We are active country-wide with 8 offices across Germany. Our widespread presence and the professionalism of our teams mean we are never far from a property’s location and are able to offer our clients customised and knowledgeable support.
Owner’s perspective, not service mentality: We look after properties holistically and carry out our commercial and technical services to high standards and with great reliability – as though they were our own. In addition to this, we also keep in mind the wishes and requirements of the user in order to maximise and secure cash flow.